Privacy Policy

Last updated: 14/11/2026.

1. Data we collect

  • Registration data: name, email, phone number (verified via OTP code), password (stored only as a hash, never in plain text).
  • For Professionals: company name, VAT number (optional), categories and cities covered, portfolio photos.
  • Request location (optional, set manually on the map — no passive GPS tracking on our part).
  • Payment data: processed directly by Stripe; PreventivPro does NOT store credit card numbers.
  • Cookies: technical (necessary for operation) and, only with your explicit consent via the banner, statistical.

2. How we use it

To create and manage your account, connect Clients and Professionals, process payments and credits, send notifications (email/SMS/push) related to your account, and improve the service itself.

3. Who we share it with

With the service providers that enable our operation: Stripe (payments), our SMS provider (sending OTP codes), our SMTP provider (email), Firebase Cloud Messaging (push notifications), and OpenStreetMap/Nominatim (address search — address search queries are sent to Nominatim when you use the map). We do not sell your data to third parties for marketing purposes.

4. How long we keep it

Account data is kept until you delete your account. Financial data (invoices, credit transactions) is retained even after account deletion, in anonymized form, due to legal accounting obligations.

5. Your rights

From your account's "Privacy" page you can: (a) download a full copy of your data in JSON format, (b) delete/anonymize your account immediately, at any time. For any other request (data correction, processing restriction, complaint), contact us at the email below. You also have the right to lodge a complaint with the competent authority in your country: in Albania the Commissioner for the Right to Information and Protection of Personal Data (IDP), in Kosovo the Information and Privacy Agency (IPA), in North Macedonia the Personal Data Protection Agency, in Montenegro the Agency for Personal Data Protection and Free Access to Information (AZLP), or in Greece the Hellenic Data Protection Authority (as an EU member state, directly covered by the GDPR).

6. Security

Passwords are hashed (never stored as plain text), communication runs over HTTPS, and access to administrative functions requires dedicated authentication and is recorded in an activity log.

7. Contact

For privacy matters, write to us at info@preventivpro.com.