Terms of Use

Last updated: 14/11/2026.

1. Acceptance of Terms

By creating an account or using PreventivPro (the "Platform"), you accept these Terms of Use and the Privacy Policy. If you do not agree, please do not use the Platform.

2. Service description

PreventivPro is a digital marketplace connecting Clients seeking services (plumbing, electrical, construction, cleaning, etc.) with Professionals who provide those services. The Platform acts as a technical intermediary: it is NOT a party to the service contract formed between Client and Professional, and does not guarantee the quality, safety, or outcome of work performed by a Professional.

3. Accounts

Clients register for free and verify their phone number via an OTP code. Professionals register by providing accurate business details (name, VAT number if applicable, categories and cities covered), and their account is manually approved by administrators before activation and before the welcome credit bonus is granted.

4. Rules for Client requests

Request descriptions must not contain phone numbers, emails, website addresses, or social media handles — the system automatically filters these to protect your privacy and the platform's business model. Repeated attempts to bypass this rule may result in account suspension.

5. Credits and payments (Professionals)

Professionals purchase credits to unlock a Client's contact details; the current unlock cost is shown on the platform and may change. Credits are NOT refundable, except when a dispute is approved by an administrator within 48 hours of the unlock (e.g. incorrect number or unreachable client). A maximum of 4 Professionals may unlock the contact for the same request.

6. Conduct and moderation

The Platform reserves the right to moderate, reject, or remove any request, profile, or message that violates these Terms, including but not limited to: false information, offensive language, or fraud attempts.

7. Limitation of liability

PreventivPro is not liable for damages arising from the relationship between Client and Professional, including work quality, deadlines, or financial disputes between them after initial contact. Our liability is limited to the technical operation of the Platform.

8. Changes

These Terms may be updated periodically; material changes will be notified by email or in-platform notice.

9. Contact

For questions about these Terms, contact us at info@preventivpro.com.